directory and helpines

Emergency services:

Police, Ambulance, Fire

Emergency calls – 999
(If you call 999 and are unable to speak, coughing or tapping in 55 on the keypad will signal to the call operator that you are in danger, allowing them to send officers to your location)

999 Relay service – available for individuals who are deaf, hard-of-hearing or speech impaired.
For details of how to register and use the service see: https://www.relayuk.bt.com/how-to-use-relay-uk/contact-999-using-relay-uk.html

Police non-emergency calls – 101

domestic abuse national support and advice

24 Hour Helplines:

England – 24-hour domestic abuse helpline (Refuge) – 0808 200 0247

Wales – Live Fear Free 24-hour domestic abuse and sexual violence help line – 0808 801 0800

Scotland – 24-hour domestic abuse and forced marriage helpline – 0800 027 1234

Northern Ireland – 24-hour helpline for victims of domestic and sexual abuse – 0808 802 1414

Domestic Abuse Organisations:

Hourglass
National helpline.
Monday – Friday 9am – 5pm – 0808 808 8141
Website: https://wearehourglass.org/

ManKind initiative
National help and advice line for male victims of domestic abuse.
Weekdays, 10am – 4pm – 01823 334244
Website: https://www.mankind.org.uk/

Respect, The Men’s Advice Line
National advice line for male domestic abuse survivors.
Monday – Friday 9am – 5pm, Wednesday 9am – 8pm – 0808 801 0327
Website: https://mensadviceline.org.uk/

Rights of Women
Legal advice and information for women including domestic violence and sexual violence.
National line, Tues – Thurs 7am – 9pm, Friday 12pm – 2pm – 020 7251 6577
Website: https://rightsofwomen.org.uk/

Women’s Aid (National branches)
Help women of all ages who are experiencing domestic abuse.
Find your local branch at: https://www.womensaid.org.uk/

lgbtq national support and advice

Galop
National LGBT+ domestic abuse helpline.
Monday – Friday 10am – 5pm, Wednesday and Thursday until 8pm – 0800 999 5428
Website: http://www.galop.org.uk/ 

LGBT Foundation
Advice, support and information to LGBT communities – 0345 330 3030
Website: https://lgbt.foundation/

BAME national support and advice

BAWSO
Provides practical and emotional support to black minority ethnic (BME) and migrant victims of domestic abuse, sexual violence, human trafficking, Female Genital Mutilation and forced marriage.
24-hour helpline – 0800 731 8147
Website: https://bawso.org.uk/

IKWRO
Help for Middle Eastern and Afghan women and girls.
Monday – Friday 9.30-5.30 – 0207 920 6460
Website: http://ikwro.org.uk/

Southall Black Sister
Run an advice, advocacy and resource centre providing a service to women experiencing violence and abuse and other forms of inequality, offering support in several community languages.
Helpline Monday- Friday 9am – 5pm – 02085710800
Website: https://southallblacksisters.org.uk/

The Traveller Movement
National charity supporting human rights of ethnic minority Gypsy Roma and Traveller people.
020 7607 2002
Website: https://travellermovement.org.uk/about

National charities who support older people and their families

Age UK
Support and advice on a range of topics including abuse, benefits, hospital stays, care homes etc.
National advice line 8am – 7pm, 365 days a year – 0800 678 1602
Website: https://www.ageuk.org.uk/

Alzheimer’s society
Advice and support for people with dementia, their family, friends and for professionals.
Contact – 0330 333 0804
Website: https://www.alzheimers.org.uk/

British Red Cross
National advice line.
For local contacts and services – 0344 871 1111
Website: https://www.redcross.org.uk/

MacMillan Cancer Support
Physical, emotional and financial support for those affected by cancer.
National advice line, 8am – 8pm 7 days a week – 0808 808 0000
Website: https://www.macmillan.org.uk/

The Royal British Legion
Support for veterans and their families.
National number for local contact and services – 0808 802 8080
Website: https://www.britishlegion.org.uk/?seg=WPDW3B

 

BENEFITS ADVICE

Age UK
Support and advice on a range of topics including abuse, benefits, hospital stays, care homes etc.
National advice line 8am – 7pm, 365 days a year – 0800 678 1602
Website: https://www.ageuk.org.uk/ 

Citizens Advice 
Information on claiming benefits, debt, consumer issues, housing, work and much more.
National phone service Monday – Friday, 9am – 5pm – 03444 111 445
Website: https://www.citizensadvice.org.uk/

Pension Credit claim line (gov.uk)
Pension Credit is an income-related benefit made up of 2 parts – Guarantee Credit and Savings Credit. The claim line can help you find out more and apply.
Monday to Friday, 8am to 6pm
Telephone:0800 99 1234
Textphone: 0800 169 0133
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 99 1234
Video relay service for British Sign Language (BSL) users – check you can use this service.
Website: https://www.gov.uk/pension-credit

Mental Health national support and advice

Cruse Bereavement Care
Emotional support to anyone affected by a bereavement.
Mon & Fri 9.30am – 5pm, Tues, Weds & Thurs 9.30am – 8pm – 0808 808 1677
Website: https://www.cruse.org.uk/

MIND
Advice and support for anyone experiencing a mental health problem.
Information line to connect to local services, 9am – 6pm Mon – Fri – 0300 123 3393
Website: https://www.mind.org.uk/

Samaritans
Provide support for anyone who’s struggling to cope or who needs someone to listen without judgement or pressure.
Help line, 24 hours 7 days a week – 116 123
Website: https://www.samaritans.org/

ANIMAL CHARITIES

Dogs Trust Freedom Project
A dog fostering service for people fleeing domestic abuse and going into refuge.
Foster placements for dogs – 08000 298 9199
Website: https://www.dogstrust.org.uk/help-advice/hope-project-freedom-project/freedom-project

RSPCA Pet Retreat
Foster placements for pets – 0300 123 8278
Website: https://www.rspca.org.uk/home

RIGHTS FOR OLDER PEOPLE

Older People’s Commissioner for Wales
Protects and promotes the rights of older people throughout Wales – 03442 640 670
Website: https://www.olderpeoplewales.com/en/Home.aspx

Commissioner for Older People for Northern Ireland
Safeguarding and promoting the interests of older people in Northern Ireland – 028 9089 0892
Website: https://www.copni.org/

Office of the Public Guardian
Helps people to stay in control of decisions about their health and finance, and make important decisions for others who cannot decide for themselves.
England and Wales – 0300 456 5780
Scotland – 01324 678349
Office of Care and Protection Northern Ireland – 0300 200 7812
Website: https://www.gov.uk/government/organisations/office-of-the-public-guardian

Adult Safeguarding England and Wales

Local Authorities in England and Wales have a duty to act to safeguard an adult who meets the criteria of an “Adult at risk.”

 

An adult at risk is an adult who:

‘Has needs for care and support (whether or not the local authority is meeting any of those needs); is experiencing, or is at risk of, abuse neglect, and as a result of those needs is unable to protect himself or herself against the abuse or neglect or the risk of it.’

 

Members of the public and practitioners representing organisations can report concerns and make a referral to their Local Authority Adult Safeguarding. Details of how to make a referral can be found on your local authority website. You can also call your local authority to seek advice and guidance. Find your local authority: https://www.gov.uk/find-local-council

 

It is best practice to seek consent from the older person before making a safeguarding referral, however, if it is not safe to seek their consent, if the older person is at risk of serious harm or neglect and/or another person has been identified as at risk, this will override the need to seek consent.

WALES: LINKS TO LOCAL AUTHORITY SAFEGUARDING CONTACTS

  • Anglesey
  • Blaenau Gwent
  • Bridgend
  • Caerphilly
  • Cardiff
  • Carmarthenshire
  • Ceredigion
  • Conwy
  • Denbighshire
  • Flintshire
  • Gwynedd
  • Merthyr Tydfil
  • Monmouthsire
  • Neath Port Talbot
  • Pembrokeshire
  • Powys
  • Rhondda Cynon Taf
  • Swansea
  • Torfaen
  • Vale of Glamorgan
  • Wrexham

http://www.anglesey.gov.uk/health-and-care/adult-services/safeguarding-and-protection-of-vulnerable-adults-pova/

To report suspected abuse, contact:

Social Services: (01248) 752752
Emergency out of hours: (01248) 353551
Email: duty@ynysmon.gov.uk

http://www.blaenau-gwent.gov.uk/health/3205.asp

To report suspected abuse, contact:

Contact Centre: (01495) 315700
Emergency Duty Team for Social Services: 0800 328 4432
Adult Protection Coordinator: (01495) 354613
Police POVA Referral Unit: Emergencies: 999, Non-Emergencies: 101, General Enquiries: (01633) 838111

http://www1.bridgend.gov.uk/services/adult-services/safeguarding-adults-from-abuse.aspx

To report suspected abuse, contact:

Adult Safeguarding Team: (01656) 642477 (9am to 5pm Monday to Thursday and 9am to 4.30pm on Fridays.)

https://www.cardiff.gov.uk/ENG/resident/Health-and-social-care/Adults-and-older-people/How-to-report-suspected-adult-abuse/Pages/How-to-report-suspected-adult-abuse.aspx

If you live in your own home or your family home and have people visiting to help you, contact the protection of vulnerable adults (POVA) team: 029 2233 0888 
Monday - Thursday 8.30am - 5pm, Friday 8.30am - 4.30pm

Outside of those hours please call the out-of-hours emergency duty team on 029 2078 8570

http://www.carmarthenshire.gov.wales/home/bsl/protecting-vulnerable-adults-from-abuse/

If you are being abused, or are concerned that someone you know may be at risk of abuse, you should contact Careline, on 0300 333 2222. Careline will answer your call, 24 hours a day, 7 days a week.

If you, or the person being abused, is in immediate danger, you should telephone the Police on 999.

For advice you can contact the Safeguarding Team on 01267 228944, between 9 and 5 on Monday to Thursday, or 9 and 4.30 on Fridays

Alternatively, you can write to the Safeguarding Team at:
Safeguarding Team, 3 Spilman Street, Carmarthen, SA31 1LE

Or email: Safeguarding@carmarthenshire.gov.uk

https://www.ceredigion.gov.uk/index.cfm?articleid=3439

To report suspected abuse, contact:

Contact Centre: (01545) 574000

http://www.conwy.gov.uk/section.asp?cat=4793

To report suspected abuse, contact:

Social Services: (01492) 576333 
Out of Hours: (01492) 515777

https://www.denbighshire.gov.uk/en/resident/health-and-social-care/adults-and-older-people/report-suspected-adult-abuse.aspx

To report suspected abuse, contact:

Monday - Friday 9am - 5pm: (01824) 712900 
Evenings and weekends: 0845 053 3116

http://www.flintshire.gov.uk/en/Resident/Social-Services/Adult-Abuse.aspx

To report suspected abuse, contact:

Social Services for Adults: (01352) 702000
Police: 0845 6071002 (Out of hours)

https://www.gwynedd.gov.uk/en/Residents/Health-and-social-care/Adults-and-older-people/Protecting-vulnerable-adults.aspx

To report suspected abuse, contact

Social Services: 01766 772577

Police: 0845 6071002

http://www.merthyr.gov.uk/resident/adults-older-people/protection-of-vulnerable-adults/

To report suspected abuse, contact:

The Duty Officer, Safeguarding Unit: (01685) 724539.

From 8.30 am to 5pm Mon to Thurs and 8.30 to 4.30pm Friday.
Emergency Duty Team: (01443) 743665 (out of office hours only)

Http://www.monmouthshire.gov.uk/home/care-and-support/new-draft-pages/keeping-safe

To report suspected abuse, contact:

If you are reporting an adult at risk who lives in South Monmouthshire, you can speak to someone on telephone number 01291 635666.

If you are reporting an adult at risk who lives in Abergavenny area, you can speak to someone on telephone number 01873 735885.

If you are reporting an adult at risk who lives in Monmouth area, you can speak to someone on telephone number 01600 775100.

Outside of office hours you can contact the Adult Services Emergency Duty Team on 0800 3284432

http://www.npt.gov.uk/default.aspx?page=1896

To report suspected abuse, contact:

Social Services: (01639) 765505
Emergency Duty Team: 01639 895455 (5.30pm to 1.30am (Weekdays) 9am to 1.30am (Saturday/Sunday/Bank Holidays) 
1.30am to 8.30am: Contact can be made via the police.

http://www.pembrokeshire.gov.uk/content.asp?nav=1210,1231,1242&language=

To report suspected abuse, contact:

Adult Protection Team: (01437) 764551 (Monday to Friday during office hours)
Out of hours: 08708 509508 or the Police on 0845 3302000

http://www.powys.gov.uk/en/adult-social-care/report-adult-abuse/

To report suspected abuse, contact:

Social Services: 0845 6027050
Police - 08453 302000

http://www.rctcbc.gov.uk/en/healthsocialcare/abuse/protectionofvulbnerableadults/protectionofvulnerableadults.aspx

To report suspected abuse, contact:

Adult Protection Coordinator -  01443 425425 

To contact social care services outside office hours contact the Emergency Duty Team - 01443 743665

http://www.swansea.gov.uk/article/9831/Safeguarding-Adults-concerned-about-possible-abuse

To report suspected abuse, contact:

Social Services: (01792) 636854

https://www.wrexham.gov.uk/english/council/social_services/carers/wellbeing.htm

To report suspected abuse, contact:

Social Services Contact Assessment Team: (01978) 265083
Out of hours: (01352) 753403
Police: 0845 607 1002